Discovering What Customers Really Want with Georgiana Laudi

I remember touring a Murano Glass factory on my honeymoon to Italy. Basically as soon as we stepped foot into the place, a man giving us the tour had us pegged. So when it came time to sell us something, he didn’t just ask us if we wanted to buy some glass art. 

This post was originally published on Podcast - How I Built It by .

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